FAQ

Our Products

I’ve never used adjustable dumbbells before, how do I adjust the weight?

Simply turn each adjustment dial to the weight you'd like. You will know you have fully and correctly selected the number when you hear a clicking noise. Ensure the weights are the same on each side of the handle before pulling out.

I’ve never used adjustable kettlebells before, how do I adjust the weights?

The adjustable kettlebells have a very simple lock and unlock mechanism when adjusting the weight. Simply pull the tab, slide to unlock and then remove / add the relevant plates to set your weight. Once the weight is set, slide the tab back to lock and you’re good to use your adjustable kettlebell.

What is the best practice to use the adjustable dumbbells?

As with all things mechanical you do advise to be sensible when using our adjustable dumbbells. We suggest to always lay down gently and never be dropped. We also suggest using a soft mat to place the dumbbells upon in between sets. Our Yoga Mat is a good option for this.

Are the dumbbells / kettlebells easy to use?

The dumbbells and kettlebells are both very easy to use. They come fully assembled and you can start using them straight away.

How durable are the dumbbells / kettlebells?

With a steel handle and a strength-enhancing plastic coating around the plates, the weight plates do not wobble and the dumbbell is firm in the hand. It feels like one solid piece. We do recommend taking care of your equipment and avoiding dropping them from a large height or using excessive force.

What are the weight increments?

These vary depending on the product and can be found on each product page.

Delivery

How long will postage take?

UK deliveries will take 1-3 business days, however we’ll do our best to get your order to you sooner if we can. We use professional postal couriers (DPD, Parcelforce, UPS, DHL) and will provide tracking the same day as the order is raised. European orders will take between 7-10 business days.

Do you ship to non-mainland uk isles and locations?

Yes we do ship to non-mainland UK isles and locations. These however may incur a surcharge. If you live on non-mainland, please let us know and we can give you a quote.

When will you dispatch my order?

We will arrange for your order to be dispatched from our UK warehouse the same or next business day.

Do you ship internationally?

We ship to the UK as well as Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden and Switzerland.

Tax is included in the sale price for UK orders. All other countries' orders are subject to local country duty fees.

Contact us if you want a local quote.

Returns & Exchanges

What is your returns policy?

At BRAINGAIN we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please contact us within 14 days of receiving your order so we can make it right. Please keep your original packaging as items must be returned in their original packaging. As our items are heavy goods, the packaging we provide gives our products the best chance from being damaged in transit and reaching back to us in good condition.

What if my dumbbells / kettlebells are damaged when they arrive?

The BRAINGAIN team check every product before it is sent for delivery to make sure everything is working as it should. If something were to slip through the cracks, we would be happy to offer you a replacement. If you would like to request a refund or exchange, please contact us within 14 days of your purchase with a photo of the problem so we can make it right.

Is there a warranty?

All of the BRAINGAIN products have a 6 month warranty from receipt of delivery. The warranty covers any defects under normal use during the warranty period and we will repair or replace, at no cost, products or parts of the product that are defective because of improper materials or workmanship, under normal use and maintenance.

The warranty does not cover damage of the product resulting from negligence (e.g. dropping the product), unauthorized modification of the product or damage caused by weather (e.g. rust if product is kept outside).