Contact Us

***Update 20th January 2023: Dear customers, we are experiencing a high volume of emails and messages currently our response time is around 48 hours. We appreciate your patience! We will get round to answering all of your questions!***


Providing honest and active customer support is an important part of what we do at BRAINGAIN. We have a dedicated in-house team to ensure you are able to speak with someone who can help. We operate between 9am and 5pm (Mon-Fri).

Our Live Chat service is the best way to get in touch which is shown in the bottom right of your screen. 

In order to help answer your query as quickly as possible, please ensure you have your order number and/or postcode to hand for all calls and also include them in all emails.

Remember to check our FAQ page before contacting us as our most common questions and answers are there. 

If you have any additional queries please reach out to us via one of these methods:

Email Us:
We strive to respond to all emails within 1 to 2 business days.